Missing Type
NHS Blood and Transplant
Removing a small, meaningful part of familiar branding makes an otherwise invisible shortage discussable.
NHS Blood and Transplant needed to recruit new blood donors. The communication challenge was to make an ongoing need noticeable without asking audiences to understand a large amount of medical information before engaging. People often notice a gap more quickly than an additional message. The useful technique is to remove a recognizable element that has a clear relationship to the issue, then explain the connection promptly. Do not remove essential instructions, safety information or accessible navigation. The disruption should create a moment of understanding rather than make a service harder for its intended users to use.