Flo / Superstore
Progressive
A fictional shop gave an intangible insurance purchase a familiar setting and a recognizable guide.
Progressive’s official timeline places the debut of Flo and the Superstore campaign in 2008. A Station Film account describes the creative challenge as building a clearer identity for the insurer and making a confusing purchase feel more orderly. An abstract service can become easier to understand through a familiar setting, object or sequence. Choose a metaphor that reflects the customer’s real task, then identify where it simplifies too far. A shelf of boxes may aid recognition without explaining eligibility or coverage. Add the necessary literal information wherever a viewer could otherwise draw a false conclusion.